if you are dissatisfied with the quality of the clothes,the print or the transportation time.
Hope you don’t open dispute at once,
Please contact us to solve these problems,
Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW
Please make sure you read the entire description and agree to the transaction before buying.
We offer worldwide free shipping by China Post Air Mail, average delivery time is from 15B30 days, for Russia/Brazil will be 25W45 days. In case of or national delay, will be longer than 60 days.Thanks for your kindly understanding.
We highly recommend you to choose International Express including EMS/DHL/UPS if you want a faster delivery, we can get discount price from them, but the shipping fee will be charged
If you didnt received the goods in 50 days ( 10% rate for Russia and Brazil), PLEASE, contact us to ask for a time extend, DO NOT open dispute for this reason because the delivery is totally out of sellers control, it should be Post offices duty, neither Dispute is not going to help you to get the goods faster.
The shipping is a big headache for both buyer and seller, a mutual understanding is highly needed. If you come from Russia or Brazil, it will require more patience to wait for parcel.Thanks.
1. We do our best to serve our customers the best that we can.
2. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
3. The buyer will be responsible for the shipping fees to return the items.
Your satisfaction and positive feedback would be very appreciated. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
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We are proud to offer free shipping Australia wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.
Packages are shipped from our factory in China via China Post Registered Air Mail.
No. At the moment we are only offering shipping to Australian addresses
|Location||*Estimated Shipping Time|
|Australia||10-50 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.